Returns & Exchanges
Sophie Blake accepts returns of unworn and unused product within 30 days of delivery (online purchases only), Items are eligible for an exchange for up to 30 days after the receipt of product.
- You are eligible for either return credit or a refund only after we have received the item and confirmed that it is unworn and unused for online orders only. If your item is received with any damage, we will provide Sophie Blake merchandise credit for the return.
- Made to order, custom items, and sale items are final sale and cannot be returned.
Steps To Return Item(s)
1. Email firstname.lastname@example.org with your reason for the return. Please include the following information in your email:
- Order Number
- Reason for Return
- Return Options
- Specify which option you prefer:
Option A: Full Refund - $10 return shipping and handling fee
Option B: Merchandize Credit and free return shipping
2. After you have completed the online return process, you will be emailed a return shipping label within 1 business day. Please print your return shipping label as well as the return form. Pack items to be returned and return form inside an appropriate shipping box and seal it.
3. Affix the return label to the outside of the box and drop off at your nearest FedEx location.
4. At any point, you may check the status of your return online in your order
history. Your credit or refund will be applied within 3-8 business days upon receipt of your item(s).
- Sophie Blake accepts exchanges in store within 14 days of purchase.
- Customers will follow the return process (stated above) for their unwanted product and will need to place a new order for the desired product.
REPAIRS, REPLATING & RESIZING
Replating & Repairs Policy
At Sophie Blake we offer a 6 month warranty but we care for your jewelry after your warranty has expired. Please see the repair and replating fees in the chart below:
|Item||Replating Fee||Estimated Processing Time|
RESIZING OF RINGS
|Ring Size||Sizing Fee||Estimated Processing Time|
|5||-||Available in store or special order. For out of stock items please allow 4-6 weeks.|
|6||-||Available in store or special order. For out of stock items please allow 4-6 weeks.|
|7||-||Available in store or special order. For out of stock items please allow 4-6 weeks.|
|8||-||Available in store or special order. For out of stock items please allow 4-6 weeks.|
RESIZING OF OTHER JEWELRY
|Chain Bracelet||$25||1-2 days (subject to chain availability)|
|Chain Necklaces||$25||1-2 days (subject to chain availability)|
|Earrings (Including converting to a clip)||$50-$75||4-6 week|
|Bracelets & Cuffs||$50-$75||4-6 weeks|